If you contact us by email or support request form in your MySteinberg account, please name the activation code, add as many details as possible and attach the proof of purchase. If you prefer to call our support team, please mind that you'll be asked to provide us with the proof of purchase and the already used activation code. In this case, please contact our technical support. If you've received a product box that is not shrink-wrapped, the activation code actually might have been used already. If the license had been stored in a Soft-eLicenser (on the hard disk), please note the instructions on software activation & reactivation.In case the USB-eLicenser or the license is not being recognized, please follow the steps in this USB-eLicenser troubleshooting article. If you've already stored the license on an USB-eLicenser, simply connect it after the licensed software has been installed.If you've already used your activation code, the license should be stored on an USB-eLicenser (dongle, key) or in a Soft-eLicenser (virtual license container on hard disk). If you actually need a new activation code and how to request it depends on the type of license resp. Depending on the type of license management, the behavior during the redemption process is slightly different: Steinberg Licensing: It grants an entitlement for a product license in the Steinberg Activation Manager (SAM) and places the product to be. Here’s a video about using the Steinberg Download Assistant.In case a license download via the eLicenser Control Center fails due to an already used activation code, the following error message pops up:Īs the error message says, activation codes can only be used once for downloading or upgrading a license. A Download Access Code can be considered as a voucher for a software product and its license. So the confusion, (at least for me it was), seems to be that people are trying to activate their product using the Dowload code (which you got in your purchase confirmation e-mail), instead of the actual Activation code. If you are getting the error “e-Licenser version too old” you are probably trying to activate using the Download Code, which won’t work! The new undocumented? way of activating Cubase, is to paste the Download Code in the Steinberg Download Assistant’s “Enter Your Download Access Code” -field, in the top left corner, and it will then return the Activation Code, which you then will use to Activate your licence in the e-Licenser, or directly from the Download Assistant, as shown in this video - YouTube Come on Steinberg, really sloppy process here.

Kind of vague, but I take it to mean I have to put in a support ticket, which I have done. Since Steinberg doesn’t seem to provide any info here on the forum about the new way you have to activate your product (Cubase), Downloaded and installed the 9.0.1 update, opened it and tried to activate it with the old code, said I needed to contact the vendor for a new code.

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